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Administrative Assistant Intern

Administrative Assistant Intern– Catalyst Learning Company
Major Duties and Responsibilities
 
The Admin Assistant position is an entry-point to Catalyst Learning. As the business needs and allows, the position may provide a high performing employee the opportunity to progress to another position within the Company that aligns to his/her skills, experience, education and interests.
 
 
·       Multiple Reporting Channels
  • To Dir Client Relations. Direct report is to this position. With Director CR and CEO, prioritizes requests for support coming from others.
  • Works with everyone in the Company and with customers, suppliers and other guests. 
 
·       Administrative and Office Support
  • General office tasks, such as supplier quotes, ordering supplies, shipping, etc. Answers phones. Ensures neat general office appearance. (Monday-Wednesday are office days.)
  • Office Software Support. Stays proficient in tools. Trains staff as needed in software tools.
  • Company meeting support, e.g. A/V advance set-up, meals; remote instructor sessions
  • Process Improvement. Helps organize and document office processes
 
·       Research and Special Projects
o  Assist Product Management and other departments with special project requests. 
o  Provide Data QA support as needed.
 
·       Client Relations (Customer Service) Support
o  Data Entry, for student class registration, etc.
o  Data compilation, Report preparation. Customer outcomes
o  Customer Shipments – Support, mailing, tracking for customers
 
·       Sales Support – variety of support functions. Examples:
o  SalesForce contact management system; database admin, updating, reporting
o  Sales presentations, e.g. customizing PPT decks, print collateral, Level 3 outcome reports
 
 
Requirements
·       Team player. Comfortable working with all types of individuals, e.g. internal colleagues, customer executives, students, etc.
·       Excellent communications skills: written and verbal
·       Excellent organization skills, the ability to analyze, prioritize, and meet deadlines. 
·       Flexible, adaptable; the Company is in a period of growth and change
·       Proficient with Microsoft Office Package (Word, Excel, Powerpoint); comfortable w/ technology.
 
Preference given to those with experience: in Healthcare or Education industries; with SalesForce CRM; and/or with SharpSpring marketing automation system.