Administrative Assistant Intern
Administrative Assistant Intern– Catalyst Learning Company
Major Duties and Responsibilities
The Admin Assistant position is an entry-point to Catalyst Learning. As the business needs and allows, the position may provide a high performing employee the opportunity to progress to another position within the Company that aligns to his/her skills, experience, education and interests.
· Multiple Reporting Channels
- To Dir Client Relations. Direct report is to this position. With Director CR and CEO, prioritizes requests for support coming from others.
- Works with everyone in the Company and with customers, suppliers and other guests.
· Administrative and Office Support
- General office tasks, such as supplier quotes, ordering supplies, shipping, etc. Answers phones. Ensures neat general office appearance. (Monday-Wednesday are office days.)
- Office Software Support. Stays proficient in tools. Trains staff as needed in software tools.
- Company meeting support, e.g. A/V advance set-up, meals; remote instructor sessions
- Process Improvement. Helps organize and document office processes
· Research and Special Projects
o Assist Product Management and other departments with special project requests.
o Provide Data QA support as needed.
· Client Relations (Customer Service) Support
o Data Entry, for student class registration, etc.
o Data compilation, Report preparation. Customer outcomes
o Customer Shipments – Support, mailing, tracking for customers
· Sales Support – variety of support functions. Examples:
o SalesForce contact management system; database admin, updating, reporting
o Sales presentations, e.g. customizing PPT decks, print collateral, Level 3 outcome reports
Requirements
· Team player. Comfortable working with all types of individuals, e.g. internal colleagues, customer executives, students, etc.
· Excellent communications skills: written and verbal
· Excellent organization skills, the ability to analyze, prioritize, and meet deadlines.
· Flexible, adaptable; the Company is in a period of growth and change
· Proficient with Microsoft Office Package (Word, Excel, Powerpoint); comfortable w/ technology.
Preference given to those with experience: in Healthcare or Education industries; with SalesForce CRM; and/or with SharpSpring marketing automation system.