Program Coordinator
YOUR MISSION:
The Program Coordinator is responsible for TechnologyAdvice’s telemarketing program execution. Working closely with the Teledemand team, the Program Coordinator works to ensure we meet client expectations while also running an efficient program that supports TA’s overall goals and growth strategy.
YOUR DAY TO DAY:
- Day-to-day execution on in-house telemarketing program efforts
- Ensure telemarketing programs are pacing properly to finish by program’s pause date
- Track and analyze in-house telemarketing programs' pacing and requirements in our Lead Management System
- Create, maintain, and monitor data insights based on call center performance and program allocation needs
- Work closely with the Teledemand team to ensure telemarketing and Quality Assurance agent training is in alignment with current and future client program needs
- Analyze our scripts, listen to calls and find innovative solutions to help programs run more efficiently
- Research, plan and execute effective training for agents based on new client topics
- Keep ahead of industry’s developments and apply best practices to areas of improvement
REQUIREMENTS:
- Bachelor’s degree or equivalent related experience
- 1+ years experience in a project management, operations, administration, or similar role
- Ability to manage multiple concurrent tasks to meet deadlines
- Superior attention to detail and organization
- Results driven with a strong sense of urgency
- Excellent written and verbal communication
- Experience with Google for Work with basic proficiency in Google Sheets or Excel
- Must be able to adapt to ongoing change and process improvements
- Willing to do occasional out-of-the-area and overnight travel
PERKS & BENEFITS:
TechnologyAdvice team members benefit from an environment that pushes them to grow personally and professionally, with the support of a highly motivated team around them. On top of that, we also offer the following:
- Comprehensive health insurance (medical, dental, vision, life and disability)
- 401k Retirement Plan with match
- Flexible Paid Time Off
- MacBook Pro or Windows notebook, your choice
- Weekly Career Development Meetings for your first 60 days
- Gym Membership reimbursement
- Bucket List Benefit
- Team Outings and Volunteer Opportunities
- Professional development opportunities and incentives
- Catered lunches 4 days a week
- Birthday celebrations
- Coffee, soda, snacks, ping pong, and beer on Fridays
ABOUT US:
TechnologyAdvice’s purpose is to create opportunities for technology buyers, technology vendors, our team members and our communities. We are dedicated to educating, advising, and connecting buyers and sellers of business technology. As a trusted resource in a variety of technology verticals, the company helps buyers improve their businesses and vendors find their customers. Through unbiased research and crowd-sourced product reviews, TechnologyAdvice provides the insight that buyers need to find the right technology. Additionally, the company’s unique demand generation programs help vendors improve product awareness by placing matched solutions in front of qualified technology buyers.
TechnologyAdvice is based in Nashville, Tenn., and was named to the Inc. 5000 list of America’s Fastest-Growing Private Companies in 2014, 2015, 2016 and 2017. In 2019, TechnologyAdvice was named a Tennessee Top Workplace, received a Nashville Business Journal Small Business Award and was named the Market Mover in the Nashville Chamber’s NEXT Awards.
Pre-employment screening required.